Customer Service Consultants – Cirencester – Full Time or Part Time Full Time

We are looking for an experienced and efficient Online Customer Service Consultants for our automotive client based in Cirencester, Gloucestershire. The client has a requirement for two full time or one full time and two part-time members of team.

Hours are 37.5 per week for full timers, to work 5 days a week covering Monday-Sunday 8.00am-10pm, with one hour for lunch. Part timers could be various shifts to cover the same opening hours. All candidates must be flexible to work evenings and weekends, will be on a rota with the rest of the team to ensure fairness with the shifts!

Whilst the operation is in the early stages, the client is looking at opening hours of 8am to 8pm, however going forward the 10pm finish will kick in when the team are all fully up to speed with training.


Overall Objective of the Role:

To provide Excellent Service to Buy Online customers by handling enquiries, processing orders and managing the customer experience in a timely and efficient manner.

Main Responsibilities of Customer Service Consultants Include:

  • To handle customer enquiries through all channels (online, telephone, email and post)
  • To accurately record all customer contacts and ensure that up-to-date records are available at all times
  • To act as a single point of contact throughout the customer process of ordering a vehicle through Buy Online, managing all customer documentation and ensuring that the customer, the dealer and any relevant staff are updated as required
  • To administer orders, including the finance application process, vehicle registration, applying vehicle extras and any other miscellaneous tasks, working with dealers, third party suppliers and internal staff as required
  • To liaise with internal departments and external companies to resolve any customer issues, working closely with Customer Services to appropriately hand over customer contact where required
  • To contribute to the departmental continuous improvement and Excellent Service programmes
  • To keep up to date with activities within the organisation specifically and the automotive industry in general – especially involvement with customer service
  • To promote the interests of the Company at all times and attend promotions, exhibitions and special events as necessary
  • Any other specific task/responsibility designated to you from time to time on an ad-hoc basis

Due to the nature of the operation, the Team will run extended opening hours, meaning that you will need to be able to work outside of usual business hours, including weekends.


Essential Requirements for the Role of Customer Service Consultants

  • GCSE Maths and English – minimum grade C or above
  • Good working knowledge of Microsoft Word and Excel
  • Previous experience in a customer facing role
  • Excellent written and oral communication skills
  • Ability to type 55WPM mistake-free (please complete an online test prior to this to verify – http://www.typeonline.co.uk/typingspeed_alpha_numeric.php)
  • Strong customer service bias
  • Excellent attention to detail
  • Active listener
  • Able to prioritise duties and manage workload
  • Must be able to work outside of regular office hours, including evenings and weekends

Desirable Requirements for the Role:

  • Previous Customer Service experience
  • Previous experience managing suppliers / business relationships
  • Self-confidence
  • Ability to remain calm under pressure
  • Occasional / possible working away from home (e.g. training, product launches)
  • Hold a valid UK driving licence at all times

Benefits:

  • Salary £18,000 – £21,000 plus a bonus scheme (pro rata for part time applicants)
  • 25 days holiday plus bank holidays
  • Discounted vehicle lease scheme for 2 vehicles (Prices range from £110-£350 per month depending on vehicle, includes lease cost, breakdown, third party insurance)
  • Discounted vehicle purchase scheme (up to 4 vehicles a year for family & friends)
  • Excellent pension scheme
  • Private healthcare after 3 month probation
  • Life assurance
  • Employee assistance programme
  • Cycle to work scheme
  • Childcare vouchers
  • Dining card & subsidised restaurant

customer service consultants

Tagged as: Automotive, Cirencester, customer service, Gloucestershire

Job Overview

  • Date Posted: Posted 1 month ago
  • Expiration date: November 30, 2017
  • Closes:Nov 30, 2017
  • Job Title: Customer Service Consultants – Cirencester – Full Time or Part Time
  • Salary: £18k - £21k plus bonus -
  • Nov 30, 2017
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